Frequently asked questions

No. PKS India Consultancy is a borrower-support consultancy. We provide advisory, documentation, and communication guidance. Where legal representation is genuinely required, we coordinate with an appropriate legal professional separately.

A nominal, standard fee booked when structured work on your case begins. It is confirmed in writing before anything is charged, and its treatment relative to the professional fee is chosen per case.

Yes. The default plan splits the fee into equal installments on roughly 35-day intervals, with the remainder in the final installment. Your plan is agreed in writing.

No. PKS does not guarantee loan waivers, settlements, credit-report deletions, score improvements or any other specific outcome. Results depend on the facts, documents, lender response and your situation.

Sanction letter, loan agreement, statements, EMI details, outstanding amounts, notices, and any recovery communication. Missing some is fine — we help you track them down.

Yes, and it's exactly why we exist. Your first message can be simple: 'I need help.' You don't have to explain everything up front.

Yes. Your details and documents are shared only as needed to work your matter — including with your written permission — and otherwise only where the law requires. See our Privacy Policy for the full exceptions.

It depends on the lender and the situation. Some matters resolve in weeks; others take months with regular follow-up. You'll always know the current status.

If you cancel before any work has begun and before a professional fee plan is agreed, the activation fee is refunded in full. During an engagement, the professional fee is credited proportionately to completed work as set out in the signed plan; work already delivered remains billed. See the Refund & Cancellation Policy for details.

The consultation is free. If we proceed, any activation and professional fees are explained to you and agreed in writing before any structured work begins. Borrowers can pay by instalments; business recovery engagements run on a success share.

An OTS is an agreement to close a stressed loan by paying a negotiated amount, usually in a single or short series of payments, after which the account is marked 'settled'. It is not a right or a waiver, and whether a lender offers it depends on your facts and their policy.

A settled account is reported differently from a closed one and can affect future borrowing for a period. The exact impact depends on your overall profile. We help you understand the report and, where appropriate, dispute errors.

DRT is a tribunal process where the lender files an application and the borrower responds. SARFAESI lets a secured creditor act directly on the security, with the DRT as the forum for challenge. Many matters involve both.

Note the bench, case number and deadline; gather the loan documents, notices and statements; and seek guidance promptly. Do not ignore the notice. Legal representation, if needed, is coordinated separately.

It is a demand notice asking you to repay the outstanding within 60 days, warning that the secured asset may be enforced. It is serious but not an automatic loss of property.

Under SARFAESI a secured creditor can enforce security, including property, after proper notices and timelines. Outcomes depend on facts and process. There are response and challenge windows; seek guidance quickly.

A guarantor is generally liable alongside the borrower, and recovery can extend to the guarantor's assets. The guarantee document and the principal debt need careful review, usually with a legal professional.

You cannot be asked to stop a legitimate recovery process, but you can insist on written communication, raise grievances about harassment, and use the ombudsman route. Outcomes depend on facts and the lender's position.

RBI expects recovery contact at reasonable hours, respectful language, proper identification and no harassment or public shaming. If conduct crosses the line, complain to the lender and escalate to the RBI ombudsman if needed.

Start with the lender's grievance officer in writing. If there is no satisfactory response within the stated timeframe, escalate to the RBI ombudsman scheme applicable to your lender. Keep copies of everything.

Check your personal details, then each account's status, dates and balances. Look for accounts you do not recognise, incorrect statuses, or balances that do not match your records.

Raise a dispute with the credit bureau, attaching supporting documents such as statements, closure or settlement letters. The bureau forwards it to the lender for verification. Keep copies and follow up in writing.

Only if the lender confirms an error. A genuine settlement is reported as settled. We help you verify the status and raise disputes where the reporting appears wrong.

Rebuilding takes time and consistent behaviour: paying on time, keeping utilisation low, avoiding unnecessary enquiries, and not taking on debt you cannot service. There is no quick fix and no guaranteed improvement.

Options include restructuring, consolidation, reprioritisation and, in some cases, settlement. The right choice depends on your income, liabilities and lender position. Start with a full debt map.

Not always. It can simplify payments but may increase total interest or add fees. Read the terms and compare the total cost before agreeing.

Restructuring changes the terms of an existing loan, for example a longer tenure, lower EMI, or a moratorium. It has costs and requires careful reading of the terms. Understand the total cost before agreeing.

A non-performing asset is a loan where repayment has stopped meeting the bank's schedule for a defined period. The exact classification depends on the lender's norms and RBI guidelines.

A settlement closes the account for a negotiated amount. A waiver is a lender's decision to forgo dues, which is rare and usually tied to specific schemes. Settlements are recorded as 'settled' on your credit report.

Sanction letter, loan agreement, statements, outstanding amount communicated by the lender, the settlement proposal, and proof of payments. Missing some is fine; we help you track them down.

You can ask and propose, in writing, with a realistic figure and date. The lender decides. Keep everything documented and avoid verbal promises.

After full repayment or settlement, request a no-dues or settlement letter and, in time, a no-objection certificate from the lender in writing. Keep copies and verify your credit report.

A home loan, loan against property or other secured loan where recovery or auction notices have been issued. We help organise documents, review outstanding balances and coordinate follow-ups; legal steps are coordinated with a legal professional.

Yes. For corporates, suppliers, vendors and SMEs with unpaid dues, we assess the claim, run notice and negotiation rounds, and coordinate with retained counsel where court or arbitration is needed, on a success share.

A monthly plan that gives businesses day-to-day legal support — consultations, drafting and vetting of agreements and notices, routine compliance advisory and a priority desk — without matter-by-matter fees.

No. PKS India Consultancy is a borrower-support consultancy. We do not collect dues or act as a collection agency. We help borrowers understand and respond to their situation.

No. PKS does not guarantee loan waivers, settlements, credit-report deletions, score improvements or any other specific outcome. Results depend on the facts, documents, lender response and your situation.

No. PKS India Consultancy provides borrower support and resolution guidance. Legal representation, where required, is coordinated with an appropriate legal professional separately.