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The process

How an engagement works

A predictable eight-step process, from the first free consultation to a finished case. At every stage you know what happens next and what it will cost.

Illustrative notes for a step-by-step walkthrough of borrower guidance
Understand → Document → Respond → Resolve. The order does not change from case to case.
  1. 01

    Consultation

    Step 1 of 8

    We understand your problem, loan details, lender and immediate concerns.

  2. 02

    Document Review

    Step 2 of 8

    We review agreements, statements, notices and correspondence in an organized manner.

  3. 03

    Case Assessment

    Step 3 of 8

    We identify outstanding amounts, disputes, recovery pressure and key deadlines.

  4. 04

    Strategy & Guidance

    Step 4 of 8

    We develop a practical action plan tailored to your situation.

  5. 05

    Grievance & Communication Support

    Step 5 of 8

    Support with bank/NBFC communication, complaints and escalations.

  6. 06

    Settlement / Resolution Support

    Step 6 of 8

    Assistance with restructuring, OTS, compromise or settlement discussions where applicable.

  7. 07

    Tracking & Follow-up

    Step 7 of 8

    We track responses, approvals and necessary next steps.

  8. 08

    Legal Escalation If Required

    Step 8 of 8

    If legal intervention is required, we coordinate with an appropriate legal professional separately.

Commercial, plainly stated

Fees across the engagement

Every rupee is agreed before it is charged. Nothing is automatic and nothing recurs.

01

Consultation

Free

Free and unconditional. We listen, take notes, and tell you honestly whether and how we can help.

02

Activation

Nominal

A nominal fee to begin structured work — agreement, document review, and case setup. Confirmed with you in writing first.

03

Professional fee

Per case

Set individually per case against the agreed value, and payable on an instalment plan you agree to in advance.

Exact figures are shared with you during the consultation and confirmed in writing before any structured work begins. The fee is set from an agreed case-value basis, and if only parts of a case are handled — or the case closes early — the fee is credited proportionally.

What you always get

Predictability is part of the service

Before any structured work begins you know the fee structure, the plan, and who is doing what.

Nothing hidden

No subscriptions, no surprise line items, no processing fees to “release” a loan.

Written first

Fees, scope and the installment plan are signed before any structured work begins.

Predictable schedule

Default 35-day installment intervals, remainder in the final installment.

Start with a free, confidential conversation.

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